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Provided by: Partner
Connector type: Source
Third-party system: E-commerce
Required license: "Marketing Automation" or "Marketing Automation + CDP" without Identity Resolution add-on

Connecting Magento 2 / Adobe Commerce with Splio is done via two Adobe Commerce Extensions built by our partner Home-made.io:

Splio Sync: sync contacts (and their list subscriptions), orders and abandoned carts including items and linked products (full documentation).
Splio Loyalty & Rewards: display a plug&play UI for your loyalty program (via Splio Loyalty Web Kit) and let your e-commerce customers use Splio Rewards in their cart (full documentation).

Please check their pricing and their Adobe Commerce platform compatibility (edition and version) on the Adobe Commerce marketplace.

Definitions

To understand properly how the connector works, here are a few Magento concepts definitions.

Website - the brand domain and full product catalog
Storeview - a localized website in a specific language and with a currency

To know more about sites, stores, and view scopes, please read this article on Adobe documentation.

Product types (6 in total, but only three interesting in the context of the connector)
- Simple products - can be sold individually or as part of a configurable, or bundle product.
- Configurable products - single products with a drop-down list of each variation. Each variation is a simple product, with a separate SKU.
- Bundle products - A bundle is a build-your-own, customizable product, based on a list of items corresponding to simple and other types of products.

Before starting

You can link one universe or several to your Magento account. Each universe can be linked to one or several Magento websites.

The standard integration will need a universe with email as a contact key.

In Splio

Before starting the installation process, make sure in your universe to:

Create a dedicated API key (splio_sync_m2);
Have your lists ready: one mandatory for the email consent, one for SMS (optional), one for all contacts (also optional);
Create one store in Splio for each of the Magento Storeviews you want to synchronize.

In Magento

Some configurations must be made before launching the synchronization, including:

the API key of your Splio universes
the installation of the default and project-specific (if any) custom fields
the list in which your contacts will be added
the identifying attribute for product in Splio (in general, the SKU, but you can define any attribute, including the Adobe Commerce internal ID)
the synchronization (or not) of unpaid orders (waiting for payment, pending) as abandoned cart or orders in Splio

Data Synchronization scope

⚠️ Keep in mind that data synchronization will update any mapped field ("last win"). To know more, please check the § "5.1. Synchronized data mapping" in our partner's documentation.

When the connector is active, the following tables will be synchronized from Magento 2 / Adobe Commerce to Splio:

Contacts
- ⚠️ Please note that unsubscription in Splio are not syncronized back to Magento 2 / Adobe Commerce. This process need to be handled and adapted to your context.
Orders and abandoned carts
- Please note that the connector handles refunds, meaning negative orders, which is especially important for Loyalty use cases.
  The orders imported from Magento 2 / Adobe Commerce to Splio have a total_amount which does not include the shipping amount.
Order lines linked to the orders and abandoned carts
Products included in the order lines, if not already existing in Splio.

Optouts and blacklist synchronization from Splio

In the context of GDPR compliance, it’s important that your customers and subscribers see their lack of consent on their customer account in Adobe Commerce for example.

The extension allows you to automaticaly synchronize the optouts and emails blacklists coming from Splio to your Adobe Commerce. To do so, you’ll have create automatic exports from your Splio universes, and configure the SFTP config in the extension.

You can find all the related procedure on our partner's documentation.

Loyalty & Rewards

If you are using the Splio Loyalty add-on, keep in mind:

Your Loyalty Program needs to have the Automatic subscription of new contacts settings set to yes
The supported rewards types are:
- Fixed amount
- Discount in %
- Free shipping (via a Non-monetary rewards)

Feature request and Support

For any feature request, specific need or to get support on the Magento 2 / Adobe Commerce connector, you can reach out to our partner Home-made.io by email at the address [email protected].